30 days, no hassle.

We want you to feel confident buying from Aurelielle. If something isn’t right, our team makes returns and refunds simple — no restocking fees, no fine print, no runaround. This policy explains how it works, how long you have, and what to expect.

Our promise in plain language

You have 30 calendar days from the day your order is delivered to request a refund or replacement. If 30 days have passed since delivery, we’ll do our best to help with any product issues on a case-by-case basis — just email us.

Eligibility for a refund

To be eligible for a return, your item must meet all of the following:

• The item is unused, in the same condition you received it, and in its original packaging.
• You have the receipt, order confirmation email, or order number.
• The request is submitted within 30 days of delivery.

Items that can’t be returned

For hygiene and safety reasons, the following items are non-returnable once the seal is broken or used:

• Opened personal-care devices, including our skincare wands, if the hygienic seal has been broken or the device has been used.
• Items marked as “Final Sale” or “Clearance” on the product page at the time of purchase.
• Gift cards and downloadable software products.
• Items returned more than 30 days after delivery.

If your device arrives damaged or defective, please contact us — we will replace it or refund it in full at our cost. Defective-item claims are honored regardless of the seal status.

How to start a return

Email us at hello@aurelielle.com with your order number and a brief description of the issue. We’ll respond within one business day with a return authorization and the return address.

Please do not ship anything back until you have received return authorization from us. Returns sent without authorization may not be processed.

Refund processing

• Once your return is received and inspected, we will email you to confirm approval or rejection of your refund.
• Approved refunds are credited back to your original payment method within 3–5 business days. Your bank or card issuer may take an additional 5–10 days to post the credit to your statement.
• You do not need to pay any restocking fee. Return shipping is on us for defective or incorrect items; for change-of-mind returns, the buyer is responsible for return shipping.

Late or missing refunds

If you haven’t received your refund within 10 business days of our approval email:

1. Check your bank account again.
2. Contact your credit card company — it can sometimes take time before a refund is officially posted.
3. Contact your bank — there is often some processing time before a refund appears.
4. If you’ve done all of this and still have not received your refund, please email us at hello@aurelielle.com.

Exchanges

We replace items only if they are defective or damaged. If you need an exchange for the same item, email us at hello@aurelielle.com and we will provide return instructions. Exchanges are subject to product availability; if your item is out of stock we will offer a full refund instead.

Order cancellations

Orders may be canceled within 12 hours of placement for a full refund. After 12 hours, your order may have already entered fulfillment and cannot be canceled — in that case, please wait for delivery and use the standard return process above.

Need help?

If you have any questions about your order, our products, or this policy, please email us at hello@aurelielle.com. We read every message and respond within one business day.