Questions about your order, our products, shipping, or returns? Pick the channel that works best for you and we’ll get back to you quickly.

Email us

For order questions, shipping updates, returns, or anything else, the fastest path is email:

hello@aurelielle.com

We read every message and reply within one business day (Mon–Fri, US Pacific time).

Common questions

Many of the questions we get are answered in our other guides β€” these are linked below:

Send us a message

Use the form below for non-order inquiries β€” partnership requests, press, product suggestions, or general feedback. For order-specific questions, please include your order number so we can help faster.

Mailing address

For returns and correspondence, please email hello@aurelielle.com first to receive return authorization and the correct return address. We do not accept returns sent without prior authorization.

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Email

hello@aurelielle.com

We reply within one business day

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Hours

Monday – Friday

9 AM – 6 PM US Pacific time

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Response time

Within 1 business day

Often within an hour

Common questions

Frequently asked

How long does a response take?
We read every email within one business day. For urgent order issues (e.g., you need to update a shipping address), please include your order number so we can help faster.
Can I change or cancel my order after placing it?
You can cancel within 12 hours of placing your order for a full refund. After that, your order may already be in fulfillment β€” please wait for delivery and use our standard return process.
Do you have a phone number?
We're an email-first team so we can give every customer a thoughtful, written response. We don't currently offer phone support β€” but email reaches the same people who would answer the phone.

Still have a question?

Drop us a line and we'll respond within one business day.

Email hello@aurelielle.com