How your order gets to you.

Here’s everything you need to know about how your order gets from us to you. We ship from our US warehouse, every order is tracked, and shipping is free over $50.

Shipping options

Standard shipping is included on every order, with two options at checkout:

• Free Standard Shipping — 3–7 business days after processing. Free on orders over $50.
• Standard Shipping (paid) — 3–7 business days after processing. $5.95 flat rate on orders under $50.

Both options include full tracking — you’ll receive an email with your tracking number as soon as your order ships.

Order processing time

Orders are processed within 1–2 business days of being placed. You’ll receive a confirmation email immediately after your order is placed, and a second email with tracking information as soon as your package ships.

Orders placed on weekends or US holidays are processed the next business day.

Where we ship

We currently ship to the United States, Canada, the United Kingdom, Australia, and most of Europe. International orders typically arrive within 5–12 business days, depending on your location and local customs processing.

If your country isn’t available at checkout and you’d like to place an order, email us at hello@aurelielle.com and we’ll do our best to help.

Tracking your order

Every order includes full tracking. As soon as your order ships, you’ll receive an email with:

• Your tracking number
• The carrier handling your package
• A direct link to track your package in real time

You can also see your tracking status anytime by logging into your Aurelielle account and visiting your order history.

Delivery issues

If your tracking shows “delivered” but you haven’t received your package, or if your package appears to be lost or delayed:

1. Check with neighbors, household members, and your building’s reception or parcel room.
2. Wait 24 hours — carriers sometimes mark packages delivered before they physically arrive.
3. Email us at hello@aurelielle.com with your order number. We will work with the carrier to locate the package or send a replacement at no charge.

Customs and import duties

For international orders, your country’s customs office may charge import duties, taxes, or fees on delivery. These charges are not included in our shipping cost and are the responsibility of the recipient. We cannot predict or control these charges; please check with your local customs office for an estimate before ordering.

Need help?

If you have any questions about shipping, your order, or delivery, please email us at hello@aurelielle.com. We read every message and respond within one business day.