This Privacy Policy describes how Aurelielle (“we”, “us”, “our”) collects, uses, and protects your personal information when you visit aurelielle.com (the “Site”) or make a purchase. By using the Site, you agree to the practices described below.

Information we collect

Information you give us

When you place an order, create an account, or contact our support team, we collect the information you provide directly. This typically includes:

  • Name, billing address, shipping address, email address, phone number
  • Payment information (card or PayPal details — these are processed by our payment processor and are not stored on our servers)
  • Order history and product preferences
  • Any information you choose to include in messages to our support team

Information collected automatically

When you visit the Site, we and our third-party partners automatically collect:

  • Device and browser information (type, version, operating system)
  • IP address and approximate geographic location (country / region level)
  • Pages viewed, links clicked, products browsed, and referring URL
  • Cookies and similar tracking technologies (see Cookies below)

How we use your information

We use the information we collect to:

  • Process and ship your orders, and send order-related communications (confirmation, shipping, tracking, delivery)
  • Provide customer support and respond to your inquiries
  • Send marketing emails only if you have opted in — and you can unsubscribe at any time
  • Detect and prevent fraud, abuse, or security incidents
  • Analyze Site usage to improve our products, content, and shopping experience
  • Comply with our legal obligations

Who we share your information with

We do not sell your personal information. We share it only with the following categories of third parties, and only as needed to operate our business:

  • Payment processors (PayPal) — to process your payment. Your card details are handled entirely by PayPal under their own privacy policy.
  • Fulfillment partners (including CJdropshipping, our dropshipping supplier) — to ship your order to you. They receive only the information needed for delivery (name, address, contact details).
  • Analytics providers (Google Analytics via Site Kit) — to understand how visitors use the Site. These providers receive anonymized usage data.
  • Email service providers — to send transactional and (with your consent) marketing emails.
  • Legal authorities — when required by law, valid subpoena, or to protect our rights.

Cookies and tracking

We use cookies and similar technologies to keep the Site running, remember your preferences, and analyze traffic. You can control cookies through your browser settings. Disabling certain cookies may affect Site functionality (for example, items in your cart may not persist between visits).

We also use third-party cookies from our payment processor (PayPal), analytics provider (Google), and advertising partners when you have consented to advertising cookies. These partners may use your information to show you ads on other sites, subject to their own privacy policies.

Your rights

Depending on where you live, you may have some or all of the following rights regarding your personal information:

  • Access — request a copy of the information we hold about you
  • Correction — ask us to correct inaccurate or incomplete data
  • Deletion — ask us to delete your information (subject to legal retention requirements)
  • Opt-out of marketing — unsubscribe from promotional emails using the link in any marketing email
  • Do Not Sell (California residents) — we do not sell personal information, so no opt-out is required

To exercise any of these rights, email us at hello@aurelielle.com with your name and order email. We respond within 30 days.

How we protect your information

We take reasonable measures to protect your information, including:

  • 256-bit SSL encryption across the entire Site (look for the padlock in your browser)
  • Payment data is handled exclusively by PayPal, which is PCI-DSS compliant
  • Restricted access to customer data within our team, on a need-to-know basis
  • Regular security reviews and updates to our WordPress, plugins, and server software

No method of transmission over the internet is 100% secure. While we work hard to protect your information, we cannot guarantee absolute security.

Children’s privacy

The Site is not directed to children under 13, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us at hello@aurelielle.com and we will delete it.

Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date at the top of this page. For material changes, we will notify you by email or through a prominent notice on the Site before the change takes effect.

Contact us

If you have any questions about this Privacy Policy or how we handle your information, please email us at hello@aurelielle.com. We read every message and respond within one business day.

Common questions

Frequently asked

Do you sell my information?
No. We share your information only with the parties that need it to operate the business (payment processor, fulfillment partner, analytics provider, email service). We never sell or rent your data.
How do I exercise my privacy rights?
Email us at hello@aurelielle.com with your name and order email. We respond within 30 days. Rights include access, correction, deletion, and opting out of marketing.
How do I unsubscribe from marketing emails?
Click the "unsubscribe" link at the bottom of any marketing email, or email us and we'll remove you. You'll still receive order-related emails (confirmation, shipping, delivery) regardless.

Have a privacy question?

We respond to every privacy request within 30 days. Email us and we'll take care of it.

Email hello@aurelielle.com